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PRODUCT FAQs
All of our chocolates are 77% cacao with the exception of Pure Chocolate, which is 80% cacao.
Absolutely! There are no animal-derived or dairy ingredients used in our products. When you see the term "Cacao Butter," this is not actually anything to do with dairy butter but just a term used to refer to the oil from the cacao bean.
Yes, our chocolates are sugar-free and have 5 grams of net carbs per serving.
Mycotoxins are toxic compounds produced by mold. These are commonly found on grain, nuts, dried fruits, coffee beans and almost all cacao (not ours!). Some people are genetically more vulnerable to the harmful effects of mycotoxins, but they harm everyone. Different mycotoxins can disrupt the endocrine (hormone systems), damage organs, compromise natural defenses, and lead to serious diseases.
Our cacao is processed very carefully in small batches to prevent the growth of mold and formation of mycotoxins, as verified by multiple 3rd party labs.
Yes! The simple fact is that Fair Trade wages are often very low, well below our standards. In organic cacao production in South America, everyone is paid over "fair-trade" wages as there is more margin in the product. In other words, the chocolate is higher quality, so it can be sold for more, leaving more money to pay the people at the lower levels of the operation.
In the production of our cacao everyone involved gets paid 3- 4x Fair Trade prices. Fair Trade is primarily an issue in Africa where massive chocolate corporations drive the price per pound down so low that workers involved get squeezed to ultra-low wages or work in slavery.
Our products are free of common allergens including nuts, corn, soy and gluten and none of these ingredients come into contact with the equipment that we use to make our chocolate.
Yes. Our chocolate is sweetened using only organic allulose and organic monk fruit extract. Not only there are no hidden ingredients that we conveniently forgot but also there are no chemically-sourced fake sweeteners allowing us to state our chocolate is “sugar-free.” This treat is sweetened without the use of white sugar, brown sugar, cane sugar, honey, erythritol, brown rice syrup, maple syrup, blackstrap molasses, whey low, splenda, agave, or coconut palm sugar. This means it doesn’t contain anything that will spike your blood sugar or aggravate sensitive conditions.
Xylitol is a sugar alcohol, but that can be a very confusing name, as this is neither a sugar, nor an alcohol! It is a great sugar-free sweetener that adds sweetness without affecting blood sugar.
Xylitol is naturally found in birch trees, corn, berries, oats, and mushrooms. Did you know that your liver actually produces 1-3 tsp of xylitol per day as a part of your natural metabolism?
Research on xylitol has shown positive effects on gut bacteria, bone health, dental health, anti-candida effects, and improved collagen production.
Yes, we do not use any genetically modified ingredients.
The superherbs we use are extremely well-studied and have been used in the Taoist and Ayurvedic systems for thousands of years to maintain balance in the body in the face of external stressors. In this world of Taoist and Ayurvedic herbs there are many different levels of quality. The ones we use come from the most reputable sources and each batch is third-party tested for purity and to make sure there is no contamination.
In the chocolate world, there are many varieties and qualities of cacao. We use the highest quality heirloom Arriba Nacional cacao which is a variety that is extremely special and comprises less than 1% of all cacao production in the world.
This elite quality organic raw cacao is made is using only pure Ecuadorian Arriba Nacional cacao beans carefully selected and procured from Ecuador, grown in high elevation volcanic soil. The trees are at least 30 years old and some are older than 80 years! It is laboratory tested to be free of mycotoxins, mold, yeast, and fungus. The beans are sun-dried, (never gas-dried!) and remain completely raw from start to finish.
We understand that some people may initially be concerned when they see the term "natural flavors,” but there are a number of factors that are very important to keep in mind here.
1. Our label does not just read “Natural Flavors,” but rather “Organic Natural Flavors”- this means that everything used to create our flavors has been 100% certified organic.
2. Not only are our Organic Natural Flavors certified organic, they are all 100% GMO-Free, Vegan, and Allergen Free. This means they are free of peanuts, tree nuts, eggs, sulfites, shellfish, soy, milk, fish, wheat, cereals, oils, MSG, artificial colors and dyes.
3. This term is how companies like us who spend years doing R&D and experimenting with different ingredients in developing a product and perfecting a formula protect themselves from other companies quickly and easily copying the product without putting in the hard work themselves. If companies didn’t have this protection from being copied, people would be discouraged from putting in years of work to create really amazing things.
So all in all- we completely understand that one would be concerned about something just called “natural flavors” but this is a completely different situation as we are working with Organic GMO-Free Vegan Allergen-Free Natural Flavors :)
The mushrooms in our chocolates and elixir blends (reishi, chaga, lion's mane, turkey tail, agaricus & tremella) are from an elite class of mushrooms known as TREE MUSHROOMS. They affect the body very differently than conventional ground mushrooms and have been extremely well studied and researched by modern science.
In sourcing our ingredients, our primary focus is finding the purest and most potent botanicals. Sometimes these come from certified organic operations, sometimes they come from wild remote mountain environments with rich soil watered by natural springs that aren’t certified. We’re always going for the most beneficial ingredients and we’re not going to let an organic certificate stand in the way of us using the highest quality herbs available.
We would never do that. Almost all soy is contaminated with GMO soy and it is hard to find palm oil that does not come from unethical and unsustainable sources.
We hand make our chocolate in Los Angeles, California.
Stored in a cool and dry place, (not in the refrigerator) our chocolate will have a shelf life of 12 months from the date of manufacture. If you do not have somewhere to keep the chocolate below 72º without putting it in the refrigerator, please follow this process:
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Place the chocolate inside a ziplock bag and squeeze as much air as possible out of the bag before closing it.
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Place the chocolate in the refrigerator
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When you are ready to take it back out, be sure to allow it to warm back up to room temperature before opening the ziplock bag.
Not at all. These are all adaptogenic herbs and have great synergy together! Imagine feeling simultaneously peaceful and invigorated... sounds pretty good, right?
The word “addictive” comes from the latin word “addictionem” meaning “to be devoted to your loved one, to your god, to your passions". It was first used in its modern meaning in the 19th century when it started to describe people’s obsession with and "devotion to" opium.
ORDER FAQs
This depends on the shipping method you select. For orders within the US, USPS Priority generally takes 2-4 business days, and USPS First Class takes 3-10 business days. We also have options with FedEx and UPS ranging from 1-5 business days.
For international shipments, shipping usually takes 3-5 business days, but this also depends on customs clearance times, which can sometimes add a few days to the process. For international shipments within the northern hemisphere under 3lbs, we also offer USPS First Class as the most affordable option, but this has no guaranteed delivery time and won't have any tracking updates after it leaves the US.
We always strive to get orders shipped out as quickly as possible. As soon as we create your shipping label, you'll receive an email with the tracking link. If you haven't received it, you might need to check your spam folder. If it's not there either, please email us at info@addictivewellness.com and we'll get you the tracking right away.
Shipping cost will depend on what products you're ordering, where you're located and what shipping method you select. The best thing to do is add all your items to the cart and proceed to checkout. Once you put in your shipping address, you'll see all the different shipping options and prices available to you.
We do our best to make shipping as affordable as possible. We never add an "upcharge" on shipping prices as so many companies do and what you pay for shipping is always actually less than what the shipping companies are charging us.
We offer free shipping within the US on orders over $75.
We ship internationally to almost all countries! We've had a hard time getting our products into Mexico, Portugal, Spain, and Italy, but all other countries we've shipped to around the world have been very happy to let our products in.
Please note that you may be responsible paying duties and taxes charged by your country. These won't be shown at checkout, as we don't know what the amount of these charges will be until the package enters your country. These fees will need to be paid to the shipping company before they will deliver the package to you.
Also, if you're in the UK you can find many of our Adaptogens on Amazon UK! During the colder months of the year, Amazon UK will also have our Pure and Focus Chocolates available.
During the hot months of the year, we have to use insulation to protect the chocolate from the heat. The kind of insulation material used will vary depending on the size of your order. If the insulation is blue, it is made from powdered stone, making it completely biodegradable and if the insulation is white it is absolutely recyclable.
Just about everything! We accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Elo, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Amazon Pay, Facebook Pay, PayPal, AfterPay, and all cryptocurrencies available on CoinBase.
Once you reach the step of the checkout process where you're entering your shipping information, there will be a box to enter your discount code.
If you're checking out out on a computer, the discount code box will be in the top right corner of your screen.
If you're checking out on a mobile device, you'll need to tap where it says "Show Order Summary" and the box to input your discount code will be displayed.
We're sorry, but the system only allows a maximum of one discount code to be applied per order.
If you're just placing a one-time order, we do not store your credit card information. If you are creating a recurring subscription order, your payment details will be securely stored by the highly reputable payment processor Stripe. At no point will anyone at Addictive Wellness have access to your full credit card details.
We want you to be absolutely thrilled with everything you buy from us, so we offer a 100% satisfaction guarantee. If you don't love what you ordered, notify us within 30 days for a complete refund.
Yes, we're more than happy to ship to your PO or APO box!
Give us a call at 424-235-8895 or email us at info@addictivewellness.com and we'll make sure everything is taken care of!
If you are ordering from outside the US, it is possible that your government will charge you some kind of customs and duties. These charges are generally quite small, but as they vary from country to country and are calculated by your country's government, we aren't able to tell you ahead of time how much these fees will be.