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PRODUCT FAQs

1. Can pregnant and breastfeeding women eat Pure Chocolate?

Yes, this formulation is safe for pregnant and breastfeeding women. We recommend sticking to the suggested serving size.
2. What percentage cacao is Pure Chocolate?

Pure Chocolate is 91% cacao but isn't as bitter as your normal 90+% chocolate bar. It actually tastes more like 70-75% cacao.
3. What are the ingredients of Pure Chocolate?

The ingredients of Pure Chocolate are Organic Raw Wild-Grown Arriba Nacional Cacao Paste, Organic Raw Wild-Grown Arriba Nacional Cacao Butter, Birch Xylitol, Organic Non-Bitter Stevia, and Icelandic Sea Salt
4. Is Pure Chocolate vegan?

Absolutely! There are no animal-derived or dairy ingredients used in our chocolate. When you see the term "Cacao Butter," this is not actually anything to do with dairy butter but just a term used to refer to the oil from the cacao bean.
5. Is Pure Chocolate keto-friendly? What is the net carb content?

Yes! They are sugar-free and there is only 1 gram of net carbs per serving.
6. What are mycotoxins?

Mycotoxins are toxic compounds produced by mold. These are commonly found on grain, nuts, dried fruits, coffee beans and almost all cacao (not ours!). Some people are genetically more vulnerable to the harmful effects of mycotoxins, but they harm everyone. Different mycotoxins can disrupt the endocrine (hormone systems), damage organs, compromise immunity, and lead to serious diseases.

Our cacao is processed very carefully in small batches to prevent the growth of mold and formation of mycotoxins, as verified by multiple 3rd party labs.
7. Is your cacao ethically sourced?

Yes! The simple fact is that Fair Trade wages are often very low, well below our standards. In organic cacao production in South America, everyone is paid over "fair-trade" wages as there is more margin in the product. In other words, the chocolate is higher quality, so it can be sold for more, leaving more money to pay the people at the lower levels of the operation.

In the production of our cacao everyone involved gets paid 3- 4x Fair Trade prices. Fair Trade is primarily an issue in Africa where massive chocolate corporations drive the price per pound down so low that workers involved get squeezed to ultra-low wages or work in slavery.
8. Are your products allergen-free? Do they contain nuts, corn, soy, or gluten?

Our products are free of common allergens including nuts, corn, soy and gluten and none of these ingredients come into contact with the equipment that we use to make our chocolate.
9. What is stevia?

Stevia is a little green leafy plant (my aunt grows it in her garden) that tastes sweet but doesn't contain any sugar and doesn't affect blood sugar or cause problems for those with sugar-sensitive conditions. It's chromium content can actually help to keep healthy blood sugar balance.

Many stevia products have a strong bitter aftertaste, but not all stevias are created equal! There are different sweet compounds in stevia known as rebaudiosides- some of them are sweeter, some are more bitter.

Ours has the perfect profile for a very clean and natural sweet flavor with no aftertaste!
10. What is birch xylitol?

Xylitol is a sugar alcohol, but that can be a very confusing name, as this is neither a sugar, nor an alcohol! It is a great sugar-free sweetener that adds sweetness without affecting blood sugar.

Xylitol is naturally found in birch trees, corn, berries, oats, and mushrooms. Did you know that your liver actually produces 1-3 tsp of xylitol per day as a part of your natural metabolism?

Research on xylitol has shown positive effects on gut bacteria, bone health, dental health, anti-candida effects, and improved collagen production,
11. Is Pure Chocolate GMO-free?

Yes, we do not use any genetically modified ingredients.
12. How should I store the chocolate at home?
Stored in a cool and dry place, (not in the refrigerator) our chocolate will have a shelf life of 12 months from the date of manufacture. If you do not have somewhere to keep the chocolate below 72º without putting it in the refrigerator, please follow this process:
- Place the chocolate inside a ziplock bag and squeeze as much air as possible out of the bag before closing it.
- Place the chocolate in the refrigerator
- When you are ready to take it back out, be sure to allow it to warm back up to room temperature before opening the ziplock bag.
13. What is the shelf life of Pure Chocolate?

Pure Chocolate has a 12 month shelf life from the date of manufacture.
14. Where is Pure Chocolate manufactured?

We make our chocolate in Los Angeles, California.
15. Do you use soy or palm oil?

Nope! We'd never use those ingredients in our chocolates.

SHOP PURE CHOCOLATE

CUSTOMER SERVICE FAQs

1. When will my order arrive?

This depends on the shipping method you select. For orders within the US, USPS Priority generally takes 2-3 business days, FedEx 2nd Day Air takes 2 business days, and USPS First Class takes 3-10 business days.

For international shipments, shipping usually takes 3-5 business days, but this also depends on customs clearance times, which can sometimes add a few days to the process.
2. How do I track my order?

We always strive to get orders shipped out as quickly as possible. As soon as we create your shipping label, you'll receive an email with the tracking link. If you haven't received it, you might need to check your spam folder. If it's not there either, please email us at info@addictivewellness.com and we'll get you the tracking right away.
3. How much does shipping cost?

Shipping cost will depend on what products you're ordering, where you're located and what shipping method you select. The best thing to do is add all your items to the cart and proceed to checkout. Once you put in your shipping address, you'll see all the different shipping options and prices available to you.

We do our best to make shipping as affordable as possible. We never add an "uncharge" on shipping prices as so many companies do and what you pay for shipping is always actually less than what the shipping companies are charging us.

We offer free shipping within the US on orders over $75 and internationally orders of over $200.
4. Do you ship internationally?

We ship internationally to almost all countries! We've had a hard time getting our products into Mexico, Spain, and Italy, but all other countries we've shipped to around the world have been very happy to let our products in.

EUROPE & UK: Our online store is built on the Shopify platform. Recently, Shopify's European banking partners decided that they didn't want to process transactions for companies selling herbal supplements. So in order to keep our store open, we had to remove the European/UK shipping option on our site. But we can still ship products to you! If you'd like to place an order to Europe or the UK, please send us an email to orders@addictivewellness.com with your name, address and a list of what you'd like to order. We'll reply right away with an invoice allowing you to securely input your payment details and we'll get the order shipped out to you ASAP.

Also, if you're in the UK you can find many of our Adaptogens on Amazon UK!
5. Is your shipping packaging biodegradable?

During the hot months of the year, we have to use insulation to protect the chocolate from the heat. The kind of insulation material used will vary depending on the size of your order. If the insulation is blue, it is made from powdered stone, making it completely biodegradable and if the insulation is white it is absolutely recyclable.
6. What payment methods do you accept?

Just about everything! We accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Elo, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Amazon Pay, Facebook Pay, PayPal, AfterPay, and all cryptocurrencies available on CoinBase.
7. Where do I enter my discount code?

Once you reach the step of the checkout process where you're entering your shipping information, there will be a box to enter your discount code.

If you're checking out out on a computer, the discount code box will be in the top right corner of your screen.

If you're checking out on a mobile device, you'll need to tap where it says "Show Order Summary" and the box to input your discount code will be displayed.
8. Can I use multiple discount codes?

We're sorry, but the system only allows a maximum of one discount code to be applied per order.
9. Do you accept Afterpay? How does the payment work?

Yes, AfterPay is one of our payment options. If you live in the US or any other region where AfterPay is available, your purchase can be split into four equal payments, payable every 2 weeks. All you have to do is select the AfterPay option at checkout.
10. Does Addictive Wellness store my credit card information?

If you're just placing a one-time order, we do not store your credit card information. If you are creating a recurring subscription order, your payment details will be securely stored by the highly reputable payment processor Stripe. At no point will anyone at Addictive Wellness have access to your full credit card details.
11. What is your return policy?

We want you to be absolutely thrilled with everything you buy from us, so we offer a 100% satisfaction guarantee. If you don't love what you ordered, notify us within 30 days for a complete refund.
12. Do you ship to P.O or APO boxes?

Yes, we're more than happy to ship to your PO or APO box!
13. What if my order was lost, stolen or is missing something?

Give us a call at 424-235-8895 or email us at info@addictivewellness.com and we'll make sure everything is taken care of!
15. Do I need to pay customs fees?

If you are ordering from outside the US, it is possible that your government will charge you some kind of customs and duties. These charges are generally quite small, but as they vary from country to country and are calculated by your country's government, we aren't able to tell you ahead of time how much these fees will be.

SHOP PURE CHOCOLATE

FREE US SHIPPING ON ORDERS OVER $75!

PRODUCT FAQs

CUSTOMER SERVICE FAQs

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